Trade-up Information

  • Trade-up Benefits:

    Enjoy RM500 savings on selected Dyson's latest technology when you trade-up any brand of vacuum, fan or air purifier.

  • Machine Trade-up:

    Available online and at your nearest Dyson Store. For online purchases: Once your new machine is delivered, kindly visit any Dyson Demo Store or Service Centre to hand over your old machine at your convenience.

  • Help and Support:

    If further assistance is required, we are contactable six days a week from 9am-5pm on Monday-Friday, and from 10am-5pm on Saturday. Contact us

Applicable Products

Products Dyson Trade-up Event​ Promo code
Dyson V12 Detect™ Slim Fluffy
Dyson V12 Detect™ Slim Total Clean
Enjoy RM500 savings when you trade-up any old vacuum.
Excluding portable car vacuum and USB-powered keyboard vacuum and/or fan.
TRADE500
Dyson Purifier Cool Autoreact™ air purifier
Dyson Purifier Cool™ Formaldehyde air purifier TP09
Enjoy RM500 savings when you trade-up any fan or air purifier. 
Excluding portable car vacuum and USB-powered keyboard vacuum and/or fan.
TRADE500

Terms and Conditions:

  • The trade-up programme is valid for a limited time only, till 31 July 2022 or while stocks last.​
  • Any brand of vacuum, fan, and/or air purifier are eligible for trade-up. Excluding portable car vacuum and USB-powered keyboard vacuum and/or fan.
  • Eligible Dyson machines for trade-up include Dyson V12 Detect Slim Total Clean, Dyson V12 Detect Slim Fluffy, Dyson Purifier Cool Formaldehyde, and Dyson Purifier Cool Autoreact. ​
  • Online trade-up is only available on Dyson.my. For machines purchased online, once your new machine is delivered, kindly surrender your old machine to participating Dyson Demo Stores and Dyson Service Centre & Demo Stores during operating hours.
  • Offline trade-up is available at all Dyson stores during operating hours.
  • Dyson Demo Stores: The Gardens Mall, Sunway Pyramid, 1 Utama, Queensbay Mall (Penang), Mid Valley Southkey (Johor Bahru), Vivacity Megamall (Sarawak). Operating hours: 10am-10pm daily.
  • Dyson Service Centre & Demo Store: Plaza TTDI and Gurney Paragon (Penang). Operating hours: 9am-5pm (Mon-Fri), 10am-5pm (Sat), and 10am-4pm (Sun).
  • Only one machine can be purchased against one trade-up machine.
  • Trade-up savings only apply to a product within the same machine category as the one traded in.
  • Trade-up is strictly only for usual retail-priced items, and not applicable with any other promotions. 
  • This promotion cannot be used in conjunction with other offers and promotions.​ 
  • In the event of customer requesting return of the purchased Eligible Product, the request is subjected to Dyson’s return’s policy and only the invoice price collected from the customer at the time of the purchase will be refunded to the customer.
  • In the case of a return of an Eligible Product, the trade-up discount savings and the surrendered machine shall not be returned to the customer.
  • All machines surrendered will be managed responsibly by a retailer-appointed disposal company adhering to DASN guidelines. 
  • Dancom TT&L Telecommunications (M) Sdn. Bhd. reserves the right to vary these terms and conditions at any time without prior notice and at its sole discretion. ​
  • For more information, please reach out to dysoncs@dancom.com.my