Skip navigation

Dyson Support

Solve a problem and read expert tips and guides.

How can we help?

Find the support you need for your machine from Dyson Experts.

Speak to a robot expert

Need help? We’re here.
Whether you need quick answers or hands-on guidance, our Dyson experts are ready to help you get the most from your robot.

You can find:

  • WhatsApp support: Message our robot experts directly, Monday to Friday 09:00–18:00, and Saturday 10:00–18:00.
  • Virtual appointments: Book dedicated 1:1 time with a robot expert.
  • A view of the underside of the Dyson Spot+Scrub robot vacuum from below.

    Register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

    Warranty is only valid for local machines purchased from our authorised retailer.

    Expert customer service is available six days a week:

    Monday to Friday, 09:00–18:00, and Saturday, 10:00–18:00.
    Closed on Sundays and public holidays.

    Dyson Airblade™ hand dryer support

    If you are a business/professional customer, please use the details below for dedicated business/professional support.

    Bring your machine in for repair

    Dyson Service Centres TTDI and Gurney Paragon Mall are here for when you need expert help, in person.

    Walk-ins are accepted on weekdays, and weekends are on a strict appointment-only basis.

    Photo of Dyson Capitol Store

    Dyson Service Centre & Dyson Store – TTDI

    Address: No A-1-1, Block A, Plaza TTDI, Jalan Wan Kadir 3, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia.

    (Starting from 1st June 2024)
    Operating Hours: Monday - Thursday, 09:00 - 17:00. Friday, 09:00 - 20:00 Saturday, 10:00 - 20:00. Closed on Sunday and Public holiday.

    Dyson Service Centre & Dyson Store – Gurney Paragon

    Address: 163D-1-20A, Gurney Paragon Mall, Gurney Drive, 10250 Georgetown, Penang.

    Operating Hours:
    Service Centre: Monday - Friday, 09:00 - 17:00. Saturday,10:00 - 17:00. Closed on Sun & Public Holidays.
    Dyson Store: Monday - Sunday, 10:00 - 22:00.

    Phone:
    Service Centre: +604-285 9962
    Dyson Store: +604-285 9968

    Map of Dyson Service Centre & Demo Store – Gurney Paragon

    Dancom Sales & Service Centre

    Address: 72 & 74, Ground Floor, Jalan Molek 1/28, Taman Molek, 81100 Johor Bahru, Johor Darul Ta'zim

    Operating Hours: Monday - Friday (9 am - 5 pm), Saturday (10 am - 5 pm), Sunday & Public holidays (closed)

    Phone: 07-358 7886

    Map of Dancom Sales & Service Centre

    Common Support questions

    Dyson battery life is determined by multiple factors – like quality of maintenance and storage. It's not defined by a set number of years. So there are things you can do to keep your Dyson battery optimised and maximise its run time.

    Yes. You can purchase genuine Dyson batteries for your vacuum online.
    Shop Dyson batteries

    Yes. You can buy genuine Dyson replacement purifier filters online.
    Shop Dyson Purifier filters

    Keeping your vacuums clean and well maintained will help keep your vacuum performing at maximum efficiency.

    We suggest you clean your vacuum filter once a month to keep your machine running at maximum efficiency. Here's how:

    1. Remove your filter from your machine and remove any excess dust by lightly taping on the side of your bin or sink.
    2. Rinse your filter under the tap with warm water, gentling rubbing wih your hands. Don't use detergents.
    3. Fill your filter with warm tap water. Cover the open ends with your hands and shake firmly to remove the dirt. Repeat until the water runs clear.
    4. Shake the filter to remove all excess water and leave to dry for at least 24 hours. Your filter must be completely dry before you put it back into the machine, or it could damage the motor.

    Delivery times depend on your location within Malaysia.
    Read about our delivery timings

    WARNING: Avoid counterfeit products, websites and phishing emails. Protect yourself from fraudsters by only shopping direct from Dyson.com and authorised third party retailers. Learn more about scams and counterfeit machines.