Live Support

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Expert advice. 6 days a week.

    Call us at 03-7969-1313. Open 9am - 5pm Monday to Friday, 10am - 5pm Saturday. Closed on Sundays and public holidays.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee.

We don’t stop caring about our machines once they’re yours.

Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

To activate your guarantee, please email us at

Kindly provide the following information for registration:

  1. Owner's name
  2. Serial number (behind the clear bin) (example: 123-MY_1234567X)
  3. Date of purchase
  4. Place of purchase
  5. Proof of purchase (to be attached along with the email)
  6. Contact number
  7. Address

Warranty is only valid for local machines purchased from our authorised retailer.