Support for your Dyson V11™ vacuum

The Dyson V11 Absolute vacuum

Activate your guarantee

Get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

See how to get your machine ready for your first clean

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

Woman placing Dyson V11™ vacuum into wall charging dock

How to use your machine
Understanding the three cleaning modes

  • High Torque cleaner head moving from hard floor to carpet

    Auto/Med mode

    The optimum balance of power and run time. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

  • Stubborn dirt brush tool cleaning carpet

    Boost mode

    Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.

  • High Torque cleaner head picking up debris from wooden floor

    Eco mode

    Maximum run time for longer cleans all around your home.

  • Dyson V11™ vacuum screen displaying Auto mode

    Using the LCD screen

    The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.

  • Dyson V11™ vacuum screen showing remaining run time

    See remaining run time

    Pull the trigger for a few seconds to see remaining run time. The time displayed will take the cleaning mode, tool and floor type into account.

  • Dyson V11™ vacuum screen showing maintenance alerts

    Maintenance alerts

    The screen will remind you when it's time to clean your filter to maintain optimum performance. It'll also inform you about blockages and how to clear them.

Choosing the right tool for the task

  • High Torque cleaner head moving from hard floor to carpet

    High Torque cleaner head

    Automatically adapts to different floor types when your machine is in Auto mode.

  • Person holding the Soft roller cleaner head

    Soft roller cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

  • Mini motorised tool

    The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

  • Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

  • Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

  • Soft dusting brush

    Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Maintaining your machine

  • Washing the filter

    There's a new way to wash the filter. See how to do it quickly and easily.

  • Washing the Soft roller cleaner head

    You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.

  • Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it.

Useful tips

  • Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.

The Dyson guarantee

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Expert advice. 6 days a week.

    Call us at 03-7969-1313. Open 9am - 5pm Monday to Friday, 10am - 5pm Saturday. Closed on Sundays and public holidays.

  • Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

To activate your guarantee please email us on:


dysoncs@dancom.com.my

Kindly provide the following information for registration:
1. Owner's name
2. Serial number (behind the clear bin) (example: 123-MY_1234567X)
3. Date of purchase
4. Place of purchase
5. Proof of purchase (to be attached along with the email)
6. Contact number
7. Address
Warranty is only valid for local machines purchased from our authorised retailer.