Support for your Dyson V11™ cordless stick vacuum
You can quickly get up and running with our step-by-step guide.
Fully charge before first use
It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.
Using your machine
Understanding the three cleaning modes
Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.
Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.
Maximum run time for longer cleans all around your home.
Choosing the right tool for the task
High Torque cleaner head
Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.
Direct drive cleaner head
Drives stiff nylon bristles into carpets to capture ground-in dirt.
Soft roller cleaner head
Engineered for hard floors. Sucks up fine dust and large debris simultaneously.
Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.
Mini motorised tool
The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.
Tackles dust and allergens in hard-to-reach places, such as gaps and corners.
Soft dusting brush
Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.
Stubborn dirt brush
The stiff bristles remove mud and dried-in dirt.
Using the LCD screen
The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.
Charging your machine's battery
If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.
Swapping the battery
Remove and replace the battery pack at the press of a button to increase your run time. Click-in batteries can be charged on or off the machine. Additional battery packs sold separately.
Maintaining your machine
From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.
Washing the filter
We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.
Checking for blockages
Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.
Emptying the bin
The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.
Detangling the brush bar
Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.
Washing the Soft roller cleaner head
You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.
Regularly wash the filter
It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Setting up your charging dock
You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.
The Dyson guarantee
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Freephone and live chat. Open 9am - 5pm Monday to Friday, 10am - 5pm Saturday.
Free Dyson parts and labour
Replacement parts or repairs if something goes wrong during your guarantee period.
We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.